1. Booking Confirmation:
A reservation shall be deemed confirmed only upon receipt of the prescribed advance or full payment by the Management. The Management reserves the right to decline or cancel any reservation until such payment has been duly received.
2. Identification Requirement:
Submission of a valid Aadhaar Card for every Guest is mandatory at the time of check-in for identity verification and compliance with applicable laws and regulations. The Management reserves the right to refuse check-in or cancel the reservation without refund if the required identification documents are not produced. Foreign nationals must produce a valid Passport along with a valid Visa or any other document as prescribed by the applicable laws of India.
3. Payment Policy:
The Guest shall make all payments within the time prescribed by the Management. Failure to make payment within the stipulated period may result in automatic cancellation of the reservation without any prior notice.
4. Cancellation, Refund & Rescheduling Policy:
Any request for cancellation must be submitted in writing at least Thirty (30) days prior to the scheduled check-in date. All amounts paid towards the reservation are strictly non-refundable under any circumstances. However, subject to the sole discretion of the Management and availability of accommodation, the booking may be rescheduled once within Ninety (90) days from the original check-in date. No cancellation, refund, or rescheduling request shall be entertained if made less than Thirty (30) days before the scheduled check-in date.
5. Force Majeure (Natural Calamities):
In the event that the Guest is unable to travel due to a natural calamity or any other Force Majeure event, including but not limited to landslides, floods, earthquakes, cyclones, or government-imposed travel restrictions, the Management may, at its sole discretion and subject to mutual discussion and room availability, permit the booking to be rescheduled. No refund shall be payable in such circumstances.
6. No Refund Policy:
Under no circumstances shall any amount paid towards the reservation be refunded, except where expressly agreed to in writing by the Management.
7. Damage to Property:
The Guest shall be solely liable for any loss, damage, or destruction caused to the property of the Hotel/Homestay, including but not limited to rooms, furniture, fixtures, fittings, electrical appliances, electronic equipment, linen, décor, and any other assets. The Guest shall indemnify the Management for the full cost of repair, replacement, or restoration, as determined by the Management.
8. Recovery of Losses:
The Management shall have the right to recover the cost of any damage, loss, or outstanding dues from the Guest prior to departure or through any other lawful means available.
9. Child Policy:
Accommodation for children below Five (5) years of age shall be provided free of charge, provided they share existing bedding with their accompanying parents or guardians. Any additional bedding, mattress, or other services requested shall be chargeable as per the prevailing tariff.
10. Management Rights:
The Management reserves the absolute right to refuse admission, modify or cancel any reservation, or require a Guest to vacate the premises in the interest of safety, security, operational requirements, or in the event of any violation of these Terms & Conditions, without prejudice to any other legal rights available to the Management.